FAQ

To place an order, browse the producers’ shops, add the products you want to your basket, then follow the checkout steps. You will receive a confirmation email once your order has been confirmed.

If a product does not meet your expectations, you can contact the producer directly via our platform to resolve the issue.

Each producer has a shop page where you can learn more about their farm, their farming practices and where they are located. This information is there to help you make informed choices.

We accept a range of payment methods, including credit cards (Visa, Mastercard, etc.), Twint and online payment services such as PayPal. You can choose your preferred payment method when you check out.

Once you have received your order, you will be invited to leave a review. You can rate the products and the producer’s service directly on the platform, which helps raise overall quality and guides other customers in their purchases.

Yes, our growers are committed to delivering fresh, quality produce. Deliveries are usually made promptly after harvest or production. If a product is not fresh on receipt, contact the producer or our customer service department for a refund or replacement.

After receiving your order, you’ll receive an invitation to leave a review. You can rate the producer’s products and service directly on the platform, helping to improve overall quality and guide other customers in their purchases.