FAQ

To place an order, browse the producers’ boutiques, add the products of your choice to your basket, then follow the payment steps. You’ll receive an e-mail confirmation once your order has been validated.

If a product does not meet your expectations, you can contact the producer directly via our platform to resolve the problem.

Each producer has a store page where you can learn more about their farm, farming practices and location. This information is available to help you make informed choices.

If you are not available at the time of delivery, the delivery person will contact you via the Farm-good messaging system to arrange a new time or to leave the order at a secure location, if possible. You can also specify special instructions when placing your order.

We accept a variety of payment methods, including credit cards (Visa, MasterCard, etc.), Twint, and online payment services such as PayPal. You can choose your preferred method of payment during checkout.

Yes, our growers are committed to delivering fresh, quality produce. Deliveries are usually made promptly after harvest or production. If a product is not fresh on receipt, contact the producer or our customer service department for a refund or replacement.

After receiving your order, you’ll receive an invitation to leave a review. You can rate the producer’s products and service directly on the platform, helping to improve overall quality and guide other customers in their purchases.