{"id":9312,"date":"2024-10-02T10:00:39","date_gmt":"2024-10-02T08:00:39","guid":{"rendered":"https:\/\/farm-good.com\/faq\/"},"modified":"2025-07-25T13:07:58","modified_gmt":"2025-07-25T11:07:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/farm-good.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9312\" class=\"elementor elementor-9312 elementor-9258\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c6f2176 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"6c6f2176\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72b5da9\" data-id=\"72b5da9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6742b490 elementor-widget elementor-widget-accordion\" data-id=\"6742b490\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1731\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1731\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I place an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1731\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1731\"><p>To place an order, browse the producers&#8217; boutiques, add the products of your choice to your basket, then follow the payment steps. You&#8217;ll receive an e-mail confirmation once your order has been validated. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1732\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1732\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What should I do if I'm not satisfied with the products I've received?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1732\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1732\"><p>If a product does not meet your expectations, you can contact the producer directly via our platform to resolve the problem.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1733\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1733\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I find out where the products come from?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1733\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1733\"><p>Each producer has a store page where you can learn more about their farm, farming practices and location. This information is available to help you make informed choices. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1734\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1734\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What happens if I'm not at home at the time of delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1734\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1734\"><p>If you are not available at the time of delivery, the delivery person will contact you via the Farm-good messaging system to arrange a new time or to leave the order at a secure location, if possible. You can also specify special instructions when placing your order. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1735\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1735\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Which payment methods are accepted?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1735\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1735\"><p>We accept a variety of payment methods, including credit cards (Visa, MasterCard, etc.), Twint, and online payment services such as PayPal. You can choose your preferred method of payment during checkout. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1736\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1736\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are products guaranteed to be fresh on delivery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1736\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1736\"><p>Yes, our growers are committed to delivering fresh, quality produce. Deliveries are usually made promptly after harvest or production. If a product is not fresh on receipt, contact the producer or our customer service department for a refund or replacement.  <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1737\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1737\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can I give my opinion on a product or producer?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1737\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1737\"><p>After receiving your order, you&#8217;ll receive an invitation to leave a review. You can rate the producer&#8217;s products and service directly on the platform, helping to improve overall quality and guide other customers in their purchases. <\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I place an order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>To place an order, browse the producers&#8217; boutiques, add the products of your choice to your basket, then follow the payment steps. 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You can rate the producer&#8217;s products and service directly on the platform, helping to improve overall quality and guide other customers in their purchases. <\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0d5db elementor-widget elementor-widget-text-editor\" data-id=\"1c0d5db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Do you still have questions? <a href=\"https:\/\/farm-good.com\/en\/contact-us\/\"><span style=\"color: #00ab55;\"><span style=\"text-decoration: underline;\">Contact us<\/span><\/span><\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How can I place an order? To place an order, browse the producers&#8217; boutiques, add the products of your choice to your basket, then follow the payment steps. You&#8217;ll receive an e-mail confirmation once your order has been validated. What should I do if I&#8217;m not satisfied with the products I&#8217;ve received? If a product &hellip; <a href=\"https:\/\/farm-good.com\/en\/faq\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">FAQ<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9312","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/farm-good.com\/en\/wp-json\/wp\/v2\/pages\/9312","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/farm-good.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/farm-good.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/farm-good.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/farm-good.com\/en\/wp-json\/wp\/v2\/comments?post=9312"}],"version-history":[{"count":11,"href":"https:\/\/farm-good.com\/en\/wp-json\/wp\/v2\/pages\/9312\/revisions"}],"predecessor-version":[{"id":11683,"href":"https:\/\/farm-good.com\/en\/wp-json\/wp\/v2\/pages\/9312\/revisions\/11683"}],"wp:attachment":[{"href":"https:\/\/farm-good.com\/en\/wp-json\/wp\/v2\/media?parent=9312"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}